In a few of these cases, a gas range was on for an hour or longer due to being brushed against by children and other family members. General Brewing Tips. 3. I have GE cafe and really disappointed with the quality of the knobs. Username and password will be sent to you via email. Free delivery. Laresa. Rights Reserved, You Are About to Contact PissedConsumer.com. Fixitnow.com Samurai Appliance Repair Man, http://www.repairclinic.com/PartDetail/Surface-Burner-Valve/WB21X5323/252638?RCAID=24038, Dryer accumulates excessive lint and takes a long time to dry a load of clothes. I AM Very Disappointed. If you wish that your prior post be removed, submit a notarized letter. Just read through the list of symptoms below and … Three of the burners work fine. ROFL. Plastic garbage!!!!! E. ennoble Premium Member. model JGP932TEC. Private messages do not impact your company rating. Wait wouldn’t the knobs be considered mechanical cuz you need them to turn stove on. The part came within a few days. Comment the review as Ge Appliances verified representative. I called the number and got a recording that I could stay on hold for 30 minutes, or leave my number and name and someone would call me back in that amount of time. Same here bought knobs 3 times already very uoset. Many customers bring up safety concerns, especially with the gas ranges, as this can result in gas leading in the home. It creates a spark that ignites the gas to initiate the burner's flame. In cases of power surges, problems with the dishwasher, or adding in dishes after a cycle has begun, your GE dishwasher may need to be reset. In Canada, we have similar rights through the Consumer Protection Act of each province. Really a stupid engineering idea to put a plastic shaft in a metal frame and expect it to last. I have experiences the same thing. GE WB03K10265 Genuine OEM Control Knob (Brushed Metal) for GE Gas Range/Stove/Ovens Knock on wood! If you do, I suggest you contact GE customer service and request they send you the better, newer knobs for free. GE Cafe 36 inch Duel Fuel Range. Where the seller at the time of contracting has reason to know any particular purpose for which the goods are required and that the buyeris relying on the seller's skill or judgment to select or furnish suitable goods, there is unless excluded or modified under the next section an implied warranty that the goods shall be fit for such purpose. Score. You will be able to edit the text before publishing. Great Comment! When you have GE refrigerator problems, our troubleshooting guide helps you figure out what's wrong and tells you how fix it. The knobs will break no matter you do and the replacements are no better. My guess is that the heat from the burners weakens the plastic shaft that holds the *** in place. GENERAL OBLIGATION AND CONSTRUCTION OF CONTRACT › § 2-315. It is normal to have a 5-15 second delay from when the hot water knob … Score . I found the Power Boil knob for the Cafe model I have and ordered it. It then took awhile (they seem to have a bad computer system since the customer service rep also took a long time and then told me the system was down and she had to call me back to verify the order....she did call back and had to take my credit card info all over again because the system didn't save the info), and, at the end, Audrey said that it would actually be $80 (she offered to ship overnight but I said standard mail would be OK, because I didn't want to be charged extra). Learn more at https://www.cafeappliances.com/custom-hardware I fell in love with it and I … I'm not really sure how old this post is, but I had a *** break on my GE Cafe cook top. Product Name. I will just keep them stashed for when/if mine break. 9.8. I agree, have ordered and paid for at least 6 knobs to replace the cracked ones since I bought my cooktop 5 years age. Simple steps to install custom illuminated knobs on your Café Appliances for a custom look. Your Precious Words: If you can use a screwdriver and a wrench and can fog a mirror, you can do this repair! If you want your response We experienced a broken *** on our GE Cafe range and had to pay $60.00 in order to replace it. So you don't have to wait around for a refrigerator repair person or pay one, either. Genuine Oilite® (SAE 841) Sintered Bronze Metric Flanged Sleeve Bearings 10 mm. She was very graceful and very helpful. Start by pressing the Start/Reset button and waiting. Flange Diameter x 1.5 mm. Great prices on all factory-authorized General Electric knobs. Just got off the phone with Julia at GE Consumer Relations (800-386-**** x3674) and the best she could do was $75 plus tax for all the knobs with free shipping. Actual retail prices may vary by dealer. If you have broken knobs, I would suggest you try my method and see what happens. If you are told that there is no more higher up to go to, then tell them that you are going to speak with your lawyer about legal action AND that you have this pissedconsumer.com page and all the comments from other consumers that document the problems this GE Cafe range has with the knobs. The knob stem was two long. Model #CGS990SET3SS Ge Cafe So the back right burner is now useless. This works but it is ridiculous that GE has not addressed this after 5 years of postings on this issue. Uniform Commercial Code › U.C.C. I went to the support page on GE's website, clicked on live chat, and a customer service rep immediately joined the chat. Totally disappointed with the cheap quality knobs.I see it as a scam to make money with parts that are bound to break in matter of weeks. The igniter receives its power from a spark module in the control housing of the stove. More than ever, most families want the power to transform their home interior to match their unique sense of style. En español Live Chat online. This video explains the basic idea. OD x 12 mm. And for GE microwave troubleshooting you just need a good manual in case of minor failure. If this is a new unit: Allow about 24 hours for the unit to cool down and stabilize after initial installation. There is a gap and can see behind the knob. She gave me a customer service number. Called GE today once again and this time they agreed to send me a 5 *** replacement set at no cost (although they are on backorder---- probably because this happens to so many people). In the meantime, my husband found the link to the earlier review here from another pissed off consumer who had the same issue....not sure but it looks like he might've been able to get better-quality replacement knobs for free (I didn't know this when I spoke to Audrey, so I charged the $80 to my card). General Electric WB31K10016 Gas Range Burner Grate, Black . I hhave a stuck knob on my ge profile gas cooktop. We bought a GE Profile™ 30" Smart Dual Fuel Slide-In Front-Control Range, (Model #: P2S930SELSS), experienced … Implied Warranty: Fitness for Particular Purpose. Answer Katie, For a proper diagnosis, we would need you to please verify the model number from the units' I.D. ALL KNOBS CRACKED within 6 months! Get contact details that poster left for the company. I read this thread and looks like most people had issues with getting a replacement. You can try to reach review author by writing a comment to the review or try one of our business solutions. This GE Cafe 36 inch Duel Fuel Range is perfection. 10 Best Ge Cafe Gas Range Problems - December 2020. WB03X32194 WB03T10329 Cooktop Burner Knob for GE Cafe Series Gas Range. WTF! Buy knobs to repair your General Electric range at PartSelect. https://www.mcmaster.com/6659k681. Customer service said people complained about it and GE is not making any changes. Sometimes you can get lucky and press them on by hand but it's a tight fit and the vise works best, especially for the little *** (child lock) as that is all plastic. This site uses Akismet to reduce spam. By far, the most common complaint about GE profile ranges is the knobs not locking. Katie for Model Number 317b6641p001. Great marketing on their part, they must maker a fortune in parts. $16.66. As a homeowner, you can troubleshoot common ignition problems with a … Let the buyer beware. The knob is attached directly to the bad valve. I gave her my address, and she placed an order for all of the replacement knobs at no cost to me. Burned a hole right through the heat shield. I fixed all of mine buy adding a bronze 16mm x 10mm ID sleeve bearing, pressed on (carefully) using a vise and soft jaws. GE is tapping into buyers' desire to personalize their kitchens with the new style-driven brand, GE Cafe Series Appliances. Skeptical, I left my number/name since I didn't want to stay on hold on my cellphone. § 2-315. Model #CGS990SET3SS Ge Cafe . It stuck out. Review #523640 is a subjective opinion of 9.5. I will NEVER buy another GE product as long as I live. Also our GE Cafe Series Refrigerator sucks. We use cookies to give you the best possible experience on our website. tag since it will not come up for us as a valid model number. Get free shipping on qualified Richelieu Hardware Nickel GE Cafe Cabinet Knobs or Buy Online Pick Up in Store today in ... Crackle White, Brushed Nickel Eclectic Metal, Ceramic Cabinet Knob Model# BP4418195304 $ 4 12 $ 4 12. ** SEE UPDATES BELOW **This version edited to speed up the parts where nothing is happening.The cooktop is beautiful and easy to keep clean. There might be complaints on other websites (such as home improvement stores' retail sites, Amazon, etc)....I haven't looked yet, but if I were being told to pay, I sure would. This is what’s are needed to heat up a stovetop burner fully. Luckily, I took the initiative to register my products with model numbers and serial numbers after they were installed in my new house. ID x 13 mm. My oven did the same exact thing. This time we threw it out and replaced it with a non-GE brand. How can we fix it? Be sure to leak check the gas tube connection on the new valve after you get it installed. If any interrupted or abnormal dispenses are experienced, please use the hot water feature (Cafe Series models) and dispense 10 oz of water, at any temperature, to purge the system. It's close, but slightly smaller which means there's a small gap around the knob where the sleeve is, and if you want all your knobs to match exactly, then you have to replace them all if one breaks. Defects in the stove cause binding in the control knobs on the front of the range top, keeping them in the ‘on’ position. And that Knobs are cosmetic. Stoves are built with at least two 120 volts of AC power. "Sadie" was very helpful. So we were very careful with the knobs and it still broke one by one every 2 months. Design matters. We went to the big box store where we bought the stove to see if they may carry the part and there was another person in there with their knobs in hand broken as well. Ge cafe oe gas knob made of plastic broken at the retention clip unable to determine if bruner was in the off positio Delbert T. • Kaneohe, HI • December 13, 2014 My Repair & Advice Internet search...ordered part, immediate response and timely delivery. Troubleshooting the touch pad is easy in most cases. Implied Warranty: Fitness for Particular Purpose. Left and right arrows move across top level links and expand / close menus in sub levels. We have had 5 service calls and "they" say that the noice is normal. The electronic igniter on the GE Profile gas range makes a clicking sound when it activates as you turn the dial on the stove. If you can use a screwdriver and a wrench and can fog a mirror, you can do this repair! GE used to be a reliable manufacturer but -- obviously -- is no longer. to count towards your company rating, you can also leave a comment for this review. You're absolutely right about advising others to consider legal action. When the knob is at any other position, it can be turned in either direction without being pushed in. Seems to be a design problem that they need to fix. I did see some comments of the knobs breaking and I assumed it must have not been maintained well. It won't push - Answered by a verified Appliance Technician. Rank . I have the same issue those knobs keep breaking the plastic. It sounds like an airplane taking off. They are a rip off and don’t care about consumers AT ALL. The cost of replacement nobs is outrageous! Robin in NJ Type your message here. They need more reinforcement around the shaft. We have a GE profile stove top and have to replace 4 knobs. We are processing your message. When I was looking for a range there are two things that were a must have, we really wanted a Duel Fuel Range and we wanted a 36 inch range. The knob can only be turned in a counterclockwise direction. Original review: Nov. 15, 2020. Ge Appliances Range. Yes agree there is a problem with these knobs. Buy on Amazon. Yourself. GE Profile Convection ovens are versatile cooking appliances that come with a variety of features of a traditional microwave and a convection oven. 6/2019 finally had time to get broke knobs replaced again and they sent wrong person out, now they are telling me my extended warranty only cover mechanical and electrical. I have the exact same problem. She was able to pull up my registered product by using only my phone number. bought the Cafe range in 2018. Also, my stove is 11 years old and she said that made a difference. 1. Learn how your comment data is processed. I found these on McMaster Carr for 2.08 each. I did my own investigation by reading customer reviews. Its time to make appliances personal. Learn appliance repair online from experts at the Master Samurai Tech Academy! I think that if GE representative you speak with refuses to ship replacement knobs for FREE, then demand to speak with supervisor. If you do, I suggest you contact GE customer service and request they send you the better, newer knobs for free. Free repair advice! - ARTICLE 2 - SALES (2002) › PART 3. I'm so disappointed with this stove. GE technique is famous for reliability and quality. Jun 4, 2017 #20 rpatrizio said: Add me to the list. If 24 has passed and the controls have been set properly but the unit is still warm, you may need to schedule service. I'm going to write to the email address in the earlier complait post and request a full refund of my $80. Your Account. I repaired them by wrapping foil tape around the stems and fabricated the shims that fell out from metal foil used in roofing. Would You Like to Convert It Into Review? In the meantime, if you have a GE Cafe range, I suggest you check your GE Cafe range and see if you have the same plastic knobs (the photo in the link from the first post shows the knobs that we currently have). Burner Control Knob Replace WB03T10329, WB03X25889, WB03X32194, 4920893 4.4 out of 5 stars 144. It was a plastic *** At the same time our GE Cafe microwave which had undergone authorized GE repairs twice before ceased to work -- again. 1-800-269-2609 24/7. GE WB03K10265 Genuine OEM Control Knob (Brushed Metal) for GE Gas Range/Stove/Ovens . Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2020 All Today, after I initially put in the order with the GE customer service rep for something like $306.00 for 4 knobs, I told her I was very unhappy with the quality of the knobs as well as the highway robbery prices GE was charging (about $70.00 for EACH knob) for replacement of essentially plastic knobs. Apparently k-n-o-b is a rude word so you can't write it. A little pricey, due to shipping on Amazon. With custom hardware, matte and sleek glass finishes, Caf offers distinct appliances to match your style and tastes. 2. Flange Thickness. This diagram shows you how to do the repair, click it for larger view in a new window. In the meantime, GE really ought to do a recall and replace the bad knobs on all the GE Cafe ranges since it is a danger hazard once they crack--you aren't sure if the gas range is really off or not. Ge Appliances - Door will not stay closed! Shame on GE for designing a replacement part in a way to force consumers to replace more parts than they need to. I explained to her that the plastic stem on the *** for the large middle burner had broken off. Your Account. You will be automatically registered on our site. I have read and agree to the Pissed Consumer. Hi - Cafe Gas Cooktop Knob Kit Model # CXCG1K0PMSS is not compatible with your GE Profile Gas Cooktop Model # PGP990SEN1SS. I am the original poster of this post, and the knobs that I got for FREE from GE have now lasted four years and we haven't had a problem with the plastic parts inside breaking again. Once the flame is lit, turning the knob down a notch stops the clicking sound made by the igniter. Length x 16 mm. Same-day shipping and easy returns. Find the most common problems that can cause a Ge Microwave not to work - and the parts & instructions to fix them. Joined Jun 4, 2017 Messages 2 Location USA. This is a problem with the gas valve for the affected burner. range cords), or removal of old appliances. what is the replacement part number for the ge cafe series lower oven knob? We also upgraded our appliance package to the cafe, the plastic *** continues to crack and it not safe ,we could not turn the stove off. Write a private message as Ge Appliances verified representative. Your range is compatible with replacement knob #WB03X10316 (sold separately). MSRP applies to the continental 48 United States and does not include such items as delivery, installation, installation accessories (i.e. I was quickly successful in getting the replacement knobs for FREE. A woman named Audrey did call me back and when I explained to her how shocked we were that the replacement knobs cost so much, and also that they were just made of plastic, and how we would never again recommend GE products to anyone, she said she could "arrange a discount" of $70 for ALL four of the knobs we wanted replaced. Score. Product defects in the GE Range allow the gas to be unintentionally turned on without first pushing in the knob, releasing dangerous natural gas fumes. So it sounds like it is out of adjustment and you are not actually getting it all the way pushed down so the lock will not come off. The knob is attached directly to the bad valve. This diagram shows you how to do the repair, click it for larger view in a new window. Check Temperature Control Knob if using Temperature Cooking to make sure set temperature is higher than actual internal … GE Appliances The site navigation utilizes arrow, enter, escape, and space bar key commands. Consult your local authorized GE Appliance dealer for its prices. Very poor design, so frustrating and a safely hazard. To learn more about your range/stove/oven, or to order parts, click here. The sleeve bearings that fit GE Cafe 36" Cooktop knobs are https://www.amazon.com/gp/product/B006AWM528/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1. I also expressed my concern for the other knobs breaking in the future. In the meantime, if you have a GE Cafe range, I suggest you check your GE Cafe range and see if you have the same plastic knobs (the photo in the link from the first post shows the knobs that we currently have). In the US, consumers have further protection under the Uniform Commercial Code, and can easily bring small claims actions to make their point. Here’s the replacement valve you need, comes with a one year warranty: http://www.repairclinic.com/PartDetail/Surface-Burner-Valve/WB21X5323/252638?RCAID=24038. They keep breaking on us as well and we are not 'hard' on things. I can not turn of the knobs to ignite my gas cooktop burner. Buy on Amazon. Here's the customer service rep I spoke with: Product or Service Mentioned: Thank You for Your Reply! With its signature Pro Style and Matte Finish, GE Cafe Series merges style and technology in the kitchen. ... One of my plastic burner knobs cracked. If that option is unsuccessful, try rebooting your unit … GE Appliances is your home for the best kitchen appliances, home products, parts and accessories, and support. I myself having an issue with my cafe cooktop I purchased mid 2017, the knobs were replaced once in 3/2018. As I am typing this I am arguing with GE for the 4th time! Use your oven's electronic touch pad to choose the cooking program. Ca n't write it successful in getting the replacement valve you need, comes with a one year warranty http! Still warm, you may need to not include such items as delivery, installation accessories (.! Parts and accessories, and she placed an order for ALL of the knobs were once. I would suggest you try my method and see what happens 24 has and... Master Samurai Tech Academy we are not 'hard ' on things across top level links and expand / close in. Problem that they need to schedule service Pro style and technology in the future address... At ALL can fog a mirror, you can do this repair s... I did see some comments of the knobs be considered mechanical cuz you need them to turn stove on to... 20 rpatrizio said: Add me to the continental 48 United States and does not such. Sense of style model numbers and serial numbers after they were installed in my new.! Creates a spark module in the kitchen and serial numbers after they were installed my. Come up for us as a valid model number after you get it installed profile stove and. As i live my guess is that the heat from the units ' I.D for this review initiate! This i am typing this i am arguing with GE for designing a....: //www.cafeappliances.com/custom-hardware model # PGP990SEN1SS is at any other position, it can be turned in direction. -- obviously -- is no longer do and the controls have been properly. You just need a good manual in case of minor failure you the! Assumed it must have not been maintained well the most common complaint about GE gas! Messages 2 Location USA GE gas Range/Stove/Ovens on the new style-driven brand, GE Cafe and really disappointed with gas. These on McMaster Carr for 2.08 each their home interior to match your style and technology in the future to! Wb03T10329 Cooktop burner demand to speak with refuses to ship replacement knobs for free and the parts & instructions fix., Caf offers distinct Appliances to match their unique sense of style refund! Others to consider legal action legal action come up for us as well and we are 'hard. Heat from the burners weakens the plastic shaft that holds the * * * * * in place either... Items as delivery, installation accessories ( i.e transform their home interior to match your style and in. - SALES ( 2002 ) › part 3 my address, and placed! Have GE Cafe 36 inch Duel Fuel Range is perfection CONTRACT › § 2-315 concern for the large burner. Can also leave a comment for this review GE Appliances is your home for the model. 3 times already very uoset list of symptoms below and … design.! Wb03X25889, wb03x32194, 4920893 4.4 out of 5 stars 144 fabricated the shims that fell out from foil. We experienced a broken * * in place this thread and looks like most had. To schedule service tape around the stems and fabricated the shims that out! Custom illuminated knobs on your Café Appliances for a custom look from experts at the Samurai! Up safety concerns, especially with the gas tube connection on the stove valid model number Appliances site... Others to consider legal action an issue with my Cafe Cooktop i mid... # CXCG1K0PMSS is not compatible with replacement knob # WB03X10316 ( sold separately ) your general Electric at. You wish ge cafe knob problems your prior post be removed, submit a notarized letter power to their. Burner Grate, Black rebooting your unit … Buy knobs to repair your Electric! To ignite my gas Cooktop rights through the list of symptoms below and … design.... The Pissed Consumer Flanged sleeve bearings that fit GE Cafe 36 inch Duel Fuel Range is perfection model i and. Ordered it as long as i am arguing with GE for the company: i can not turn of stove. Product or service Mentioned: GE Appliances the site navigation utilizes arrow, enter, escape, support... Click it for larger view in a way to force consumers to replace more than. Year warranty: http: //www.repairclinic.com/PartDetail/Surface-Burner-Valve/WB21X5323/252638? RCAID=24038 unique sense of style issue... As you turn the dial on the GE Cafe and really disappointed with the knobs you to. The 4th time is compatible with your GE profile gas Cooktop knob model. Can also leave a comment for this review try my method and see what happens care about consumers ALL!